Terms and conditions

Shipping

Free shipping on all purchases within Sweden. We use DHL or another suitable carrier.

You are also welcome to pick up your order in person at our physical store.

Transport liability, damage to shipments

If the item is damaged or lost during transport from Franchells to the customer, Franchells is liable. If the item is damaged or lost when you return it on your own initiative, you as the sender are responsible for the goods. We therefore recommend that you pack the shipment carefully in its original packaging or equivalent packing material. In addition, the goods should be insured and sent as a traceable shipment when returned.

If you discover that the shipment is visibly damaged in transit when receiving your package at the agent, this should be reported directly to the parcel agent. If you discover that the contents are damaged when unpacking, please contact info@franchells.se as soon as possible, but no later than 10 days after the item was received.

Complaints

You always have the right to unpack the goods and check their function and finish. If an item is defective, damaged, or incorrectly dispatched, please contact customer service via email at info@franchells.se. To handle product complaints efficiently, digital images of the damage must always be attached when contacting us via email. In the event of a return of a defective item, Franchells will pay the shipping costs. If you choose to return the product yourself, you are responsible for ensuring the shipment arrives intact. Pack well in the original packaging, include a description of the defect, and send it to:

Franchells, S:t Hansgatan 30 B, SE-621 56 Visby, Sweden

In the event of a dispute, Franchells will follow the recommendations of the National Board for Consumer Disputes (Allmänna Reklamationsnämnden). Any complaint must reach Franchells within 14 days of receipt of the item.

Unclaimed packages

For packages that are not collected, Franchells reserves the right to invoice the customer for shipping costs, return shipping, and handling costs, including VAT. For heavy or bulky goods, costs according to the current shipping table will also be added.

Right of withdrawal

You always have the right to unpack the goods and check their function and finish. If you are not completely satisfied with your purchase, you can return your products to us within 14 days, and we will refund you within 20 days after receipt of the return. Goods must be packed well in undamaged original packaging and original shipping materials. The original packaging should not be used as an outer box, as the product may be damaged. When exercising your right of return, you as the customer are responsible for the shipping costs.

Warranties

Naturally, you have the standard warranties on the goods you buy from us. We follow the rules covered by the Consumer Sales Act (Konsumentköplagen). See www.konsumentverket.se for more information. The warranty conditions apply in Sweden.

Payment At Franchells, you pay through iZettle, and you can pay with Visa, MasterCard, Amex, etc. iZettle is a PCI-certified company, meaning that the requirements of the Payment Card Industry Data Security Standard (PCI DSS) are met.

Force Majeure

Franchells is exempt from liability for failure to fulfill certain obligations in this agreement if the failure is due to exempting circumstances as stated below, and the circumstance hinders, prevents, or delays performance. Exempting circumstances include, among other things, government action or omission, new or amended legislation, labor market conflict, blockade, strike, fire or flood, sabotage, or major accidents. Force majeure also includes government decisions that negatively affect the market and products, such as restrictions, warnings, sales bans, etc.